Delivery

All orders are subject to product availability. We handle and ship the ordered items in 1-2 business days. Shipping costs for your order are non-refundable and are based on the order amount.

  • Shipping to Europe, USA and Canada is € 3.50 / $ 4.08 / A$ 5.53 airmail priority shipping.
  • Shipping to rest of the World is € 7.50 / $ 8.59 / A$ 11.76. 
FREE shipping on orders:
  • to Europe, USA and Canada over € 50.00 / $ 58.26 / A$ 80.64.
  • to rest of the World over € 100.00 / $ 116.51 / A$ 161.29.
Prices in USD and AUD are shown for your information. You will be charged in EURO at checkout. Currency exchange fees may apply. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery and the quantity of items ordered, and in addition your order may be delivered in separate shipments. You are responsible for all taxes applicable to the delivery of your order, including sales tax, value added tax, custom duties and excise duties. Delivery time can vary between 4-30 days depending on your country of residence.

STANDART DELIVERY:

  • Europe

          Approximately 10–15 business days

  • USA

          Approximately 4–8 business days

  • Canada 

          Approximately 10–25 business days (depending on product)

  • Australia 

          Approximately 20–30 business days

  • Rest of the World

          Approximately 21–30 business days (depending on location)

Thank you for understanding that we have no influence on delivery delays due to safety measures of the customs authorities.

 

Returns & Refunds

We produce our scratch off maps in Europe since 2014 of the best materials, no kidding. And we are here for your excellent customer experience so there is nothing to worry about:). But if for some reason you're not 100% satisfied, please contact us immediately and we will do our best to resolve any issue. We strive for great customer service and positive feedback. We want your experience with DMap factory® to be as positive and seamless as possible!

If the item has no defects but you would like to return it you can do this within 14 business days. We will issue a refund for the cost of your purchase ( less the shipping costs). Buyer is responsible for the item's return shipping costs).

Products returned because they are defective, damaged or incorrect, will be either replaced, subject to availability, or you will receive a full refund ( include the shipping costs).

If your order is damaged in transit, has a manufacturer defect, or if an incorrect item is shipped to you, please contact us for replacement details within 5 days of receipt.

You MUST contact us prior to sending an item back. Please contact us as follows.

Send an email message to hello@dmapfactory.com with the following information:

  • Your full name and order number (this can be found on the confirmation e-mail we sent you after you placed your order).
  • The name of the product.
  • The reason for wishing to return the product and whether you are requesting a refund or replacement. Replacement of any item is subject to availability. In the case of damaged items, please provide us with a full description of the damage and three good photos clearly showing the damage.

All product packaging (such as tube) must be returned with the item.

Please allow at least 48 business hours for us to process your request and reply to you.

We want our customers to be happy with every purchase!