Shipping policy

1. Terms of Sale

1.1 Contract Formation

When you place an order on this Website, you will receive an email confirming receipt of your order. This email is an acknowledgement and does not constitute acceptance of your order. A contract between us for purchasing the goods will be formed when your payment has been approved and received and/or when we have debited your credit or debit card.

1.2 Product Information

We strive to provide accurate descriptions and images of our products. However, minor differences may occur between the images and the physical products. Product images and descriptions are for illustrative purposes only.

All product information, including prices, is subject to change without notice.

1.3 Payment Terms

We accept various payment methods, including credit/debit cards and PayPal. Payment must be made at the time of order and is processed securely. Prices include VAT where applicable but exclude shipping costs, which will be added to the total amount due.

1.4 Payment Compliance

Our site's payment options comply with the Payment Services Directive (PSD2) for online payments. This ensures that your transactions are secure and your payment data is protected. Strong Customer Authentication (SCA) is implemented to provide an additional layer of security during the payment process.

1.5 Order Process

To place an order, add the desired items to your cart and proceed to checkout. You will be required to provide personal and payment information. Review your order carefully before submitting it. Once your payment is processed, you will receive an order confirmation email.

1.6 Order Modifications and Cancellations

If you wish to modify or cancel an order, please contact us as quickly as possible via our contact form or e-mail us at dmf@thorough-solutions.com. We might still be able to modify or cancel your order, but only if it has not been shipped from our warehouse yet. After shipment, order modifications or cancellations will not be possible anymore.

1.7 Checkbox for Terms and Conditions

When ordering via the cart page, you will need to confirm your acceptance of the Terms and Conditions by checking a checkbox. If you skip the cart and jump to checkout directly, you will not be shown this checkbox due to technical restrictions.

In any case, by placing your order, you agree to the Terms and Conditions. The checkbox is only offered as a reminder for your convenience.

1.8 Customer Responsibilities

You are responsible for providing accurate information at all times, including personal, billing, shipment, and payment data. In case you create a customer account with us, you are responsible for maintaining the confidentiality of your account. We will not be liable for any damage or loss you incur due to your neglect of your responsibilities.

2. Shipping and Delivery

2.1 Delivery Terms

We ship from our warehouse in Apfelstädt, Thuringia, Germany, to addresses worldwide except for the United Kingdom. Delivery times may vary depending on your location and the shipping method chosen at checkout. Standard delivery to destinations within Europe typically takes 2 to 4 business days; overseas delivery might take up to several weeks. We are not responsible for delays caused by customs or other unforeseen circumstances.

2.2 Delivery Charges

Shipping costs are calculated based on the delivery destination and the weight of your order. The total shipping cost will be displayed at checkout before you complete your purchase.

2.3 Customers From Outside of Europe

If you live outside the European single market (that is, outside the EU, the EEA, and Switzerland), you might have to pay customs duties and/or import tax upon the delivery of your order to your country.

By placing an order, you explicitly agree to pay such customs duties and/or import tax according to the importation laws of your country of residence.

We cannot be made responsible or liable if you eventually decide not to pay such customs duties and/or import tax or if you neglected to read these Terms and Conditions and/or the relevant note on the cart page. In this case, we reserve the right to refuse the return of the product and the refund of the purchase price and shipping costs.

2.4 Risk and Ownership

The risk of loss or damage to the goods passes to you upon delivery. Ownership of the goods will only pass to you when we receive full payment of all sums due, including delivery charges.

Please also read our Refund Policy and our Terms and Conditions for additional information.

This Shipping Policy was last updated on September 29th, 2024.