Terms and Conditions
1. Seller's Information
This online shop DMap factory (the "Website") is owned and operated by Thorough Solutions OÜ. Our contact details are as follows:
- Business Name: Thorough Solutions OÜ
- Address: Ahtri 12, c/o E-Residency Hub, 15551 Tallinn, Estonia
- Registration Number: 16274952
- VAT Number: EE102399729
- E-mail: dmf@thorough-solutions.com
- Phone: +372 602 77 67
2. Terms of Sale
2.1 Contract Formation
When you place an order on this Website, you will receive an email confirming receipt of your order. This email is an acknowledgement and does not constitute acceptance of your order. A contract between us for purchasing the goods will be formed when your payment has been approved and received and/or when we have debited your credit or debit card.
2.2 Product Information
We strive to provide accurate descriptions and images of our products. However, minor differences may occur between the images and the physical products. Product images and descriptions are for illustrative purposes only.
All product information, including prices, is subject to change without notice.
2.3 Payment Terms
We accept various payment methods, including credit/debit cards and PayPal. Payment must be made at the time of order and is processed securely. Prices include VAT where applicable but exclude shipping costs, which will be added to the total amount due.
2.4 Payment Compliance
Our site's payment options comply with the Payment Services Directive (PSD2) for online payments. This ensures that your transactions are secure and your payment data is protected. Strong Customer Authentication (SCA) is implemented to provide an additional layer of security during the payment process.
2.5 Order Process
To place an order, add the desired items to your cart and proceed to checkout. You will be required to provide personal and payment information. Review your order carefully before submitting it. Once your payment is processed, you will receive an order confirmation email.
2.6 Order Modifications and Cancellations
If you wish to modify or cancel an order, please contact us as quickly as possible via our contact form or e-mail us at dmf@thorough-solutions.com. We might still be able to modify or cancel your order, but only if it has not been shipped from our warehouse yet. After shipment, order modifications or cancellations will not be possible anymore.
2.7 Checkbox for Terms and Conditions
When ordering via the cart page, you will need to confirm your acceptance of these Terms and Conditions by checking a checkbox. If you skip the cart and jump to checkout directly, you will not be shown this checkbox due to technical restrictions.
In any case, by placing your order, you agree to these Terms and Conditions. The checkbox is only offered as a reminder for your convenience.
2.8 Customer Responsibilities
You are responsible for providing accurate information at all times, including personal, billing, shipment, and payment data. In case you create a customer account with us, you are responsible for maintaining the confidentiality of your account. We will not be liable for any damage or loss you incur due to your neglect of your responsibilities.
3. Delivery Information
3.1 Delivery Terms
We ship from our warehouse in Apfelstädt, Thuringia, Germany, to addresses worldwide except for the United Kingdom. Delivery times may vary depending on your location and the shipping method chosen at checkout. Standard delivery to destinations within Europe typically takes 2 to 4 business days; overseas delivery might take up to several weeks. We are not responsible for delays caused by customs or other unforeseen circumstances.
3.2 Delivery Charges
Shipping costs are calculated based on the delivery destination and the weight of your order. The total shipping cost will be displayed at checkout before you complete your purchase.
3.3 Customers From Outside of Europe
If you live outside the European single market (that is, outside the EU, the EEA, and Switzerland), you might have to pay customs duties and/or import tax upon the delivery of your order to your country.
By placing an order, you explicitly agree to pay such customs duties and/or import tax according to the importation laws of your country of residence.
We cannot be made responsible or liable if you eventually decide not to pay such customs duties and/or import tax or if you neglected to read these Terms and Conditions and/or the relevant note on the cart page. In this case, we reserve the right to refuse the return of the product and the refund of the purchase price and shipping costs.
3.4 Risk and Ownership
The risk of loss or damage to the goods passes to you upon delivery. Ownership of the goods will only pass to you when we receive full payment of all sums due, including delivery charges.
4. Right of Withdrawal (Refunds and Returns)
4.1 Right of Withdrawal
As a customer of DMap factory, you have the right to withdraw from your purchase contract within 14 days without providing any reason. This period starts from the day you receive the goods.
To exercise this right, please inform us via at dmf@thorough-solutions.com or via our contact form within 14 days. After that period, a withdrawal and refund will not be possible.
4.2 Returns and Refunds
To return goods, please contact our customer service for instructions. Unless otherwise agreed, you are responsible for the return shipping costs. Goods must be returned in their original condition and packaging.
Upon receipt and verification of the returned goods, we will issue a full refund, including the cost of the goods and the standard delivery charges, within 14 days.
Refunds will only be processed after the product has been received and confirmed to be in good condition for resale. We may withhold the refund until we have received the returned goods or evidence that they have been sent back and verified to be in good condition for resale.
4.3 Exceptions
The right of withdrawal does not apply to:
- Goods made to your specifications or clearly personalized.
- Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- Goods which are, after delivery, inseparably mixed with other items.
5. Data Protection and Privacy
Our data protection and privacy policy, which sets out how we will use your information, can be found on the Privacy Policy page. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.
6. Limitation of Liability
Please refer to our Terms of Service for this website.
7. Prohibitions
You must not misuse this Website. You will not commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website.
Breaching this provision would constitute a criminal offence under applicable law. We will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
Additional information can be found in the Terms of Service for this Website.
8. Intellectual Property, Software, and Content
The intellectual property rights in all software and content made available to you on or through this Website remain the property of Thorough Solutions OÜ and are protected by copyright laws and treaties around the world. All such rights are reserved by Thorough Solutions OÜ. You may store, print, and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute, or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website, nor may you use any such content in connection with any business or commercial enterprise.
You shall not modify, translate, reverse engineer, decompile, disassemble, or create derivative works based on any software or accompanying documentation supplied by Thorough Solutions OÜ.
9. Complaints and Dispute Resolution
We operate a complaints handling procedure, which we will use to try to resolve disputes when they first arise. If you have any complaints or comments, please contact us at dmf@thorough-solutions.com or via our contact form.
10. Governing Law and Jurisdiction
These terms and conditions are to be construed in accordance with the laws of Estonia, and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the courts of Estonia.
11. Changes to These Terms and Conditions
We keep our terms and conditions under regular review and may update them from time to time to reflect changes in our practices or the law. If we make any changes, we will post them on this page and update the effective date accordingly.
These Terms and Conditions were last updated on September 29th, 2024.